FAQ
Frequently Asked Questions
How does the Social Thrive Wifi Ad Network Platform work?
3 Steps:
Connect
- Customer connects to a business' Free Wi-Fi connection using their favorite social media account, email or phone number.
Engage
- After logging in, customer is encouraged to share on Social Media, 'Like' the business' Facebook Page, leave a review or enter a contest.
Automate
- Automatically send custom notifications and view real-time data such as age, gender, location and interests to understand your customers.
Explained in more detail:
Using a Social Thrive Wi-Fi Ad Network approved device (compatible with all major Wi-Fi hardware), any business can offer their customers a reliable free Wi-Fi service in exchange for valuable marketing analytics and data. (Plug-and-play hardware. Easy to use web-managed campaigns.)
When new visitors connect to a Social Thrive Wi-Fi Ad Network hotspot, they are instantly prompted to log in via Facebook, Twitter, Linkedin or Instagram to access Free Wi-Fi. Once the user logs in, user data is automatically captured and added to the business' social user database allowing for targeted advertising and real-time engagement features to grow email marketing lists and offer sponsorship opportunities. The Social Thrive Wi-Fi Ad Network SaaS Marketing Platform can also automatically deliver engaging promotions that help increase brand awareness and loyalty with business visitors.
Do I have to be technical to use Social Thrive Wifi Ad Network?
The Social Thrive Wifi Ad Network Platform was built to make Wi-Fi marketing easy! Adding a device to our platform and building your first campaign takes only a few minutes. No technical experience is needed to launch and manage Social Thrive Wifi Ad Network Marketing campaigns.
What hardware can I use with Social Thrive Wifi Ad Network?
Social Thrive Wifi Ad Network will provided hotspot partners with pre-flashed and tested wireless routers so all you have to do is plug it in and you're good to go.
You can also use any of our approved Cloud Controller integrations, including Cisco Meraki Cloud, Open Mesh Cloudtrax, Ubiquiti UniFi Cloud, Cradlepoint NetCloud, Radius (AAA) and more - no additional firmware or hardware required.
We also work with TP-Link and a number of other OpenWRT-compatible devices.
What Cloud Controllers does Social Thrive Wifi Ad Network integrate with?
MyWiFi integrates with Cisco Meraki Cloud, Open Mesh Cloudtrax, Ubiquiti UniFi Cloud, Cradlepoint NetCloud, Radius (AAA) and more - no additional firmware or hardware required.
What languages do you support?
Social Thrive Wi-Fi Ad Network campaigns can be created in English, Spanish, French, Simplified Chinese, Hindi, Arabic, German, Greek, Italian, Indonesian, Hebrew, Japanese, Korean, Dutch, Hungarian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Slovak, Thai, Turkish and Swedish. Don't see your language listed? No problem simply contact us and we can add you language to our library of supported languages.
Which social network login options do you support?
We currently support Facebook, Facebook Messenger, Twitter, LinkedIn, Instagram and Vkontakte as social connection options for users to use when connecting to Social Thrive Wifi Ad Network Hotspot.
What 3rd Party CRMs does the platform integrate with?
We integrate natively with MailChimp, Active Campaign, iContact, GetResponse, Infusionsoft, Ontraport, webhooks and Zapier, resulting in 750+ total integrations allowing you to transfer your data to 3rd parties in real-time as users connect.
Can I limit the amount of bandwidth and time users can consume?
Yes! Each location you set up can be adjusted for maximum bandwidth and timed Internet access limits.
Which autoresponders do you currently integrate with?
We currently integrate with GetResponse, MailChimp, iContact, Active Campaign, Infusionsoft, Ontraport and others. We also integrate with Zapier which allows you to send data to 750+ other 3rd party apps.
What is the minimum recommended Internet speed to use Social Thrive Wifi Ad Network Hotspot?
We recommend a minimum speed of 5MB download and 5MB upload for your Internet connection which is much less than your average high speed Internet connection speed. Faster Internet connections will result in improved performance for your connected users.
What is the typical signal range of Social Thrive Wi-Fi Ad Network Hotspot?
Depending on the conditions of where your Social Thrive Wifi Ad Network Hotspot is setup, distances can vary between 50-150 feet. Keep in mind that objects such as metal doors, cinder block walls, concrete walls and glass walls can impact signal range of your Social Thrive Wifi Ad Network Hotspot device.
Do you provide marketing materials your Social Wi-Fi Marketing program?
Yes! You will receive instant access to our marketing materials and training when you get started with our Social Powered Wi-Fi Marketing program. Materials include flyer, proposal, PowerPoint presentation, "Free Wi-Fi" posters, landing page graphics
How does advertising work with Social Thrive Wi-Fi Ad Network ?
You can easily add banner, video or custom HTML code advertisements and sell advertising space on your landing pages to relevant sponsors using our built-in ad server. Easily track impressions, clicks and CTR (click-through rate) with real-time reporting.
Can my partners/advertisers login and manage their own campaigns?
Yes, you will have access to campaign analytic reporting and campaign management. We provide campaign management for extra cost.
I already have a Wi-Fi router, why do I need a new device?
It is never recommended to share your private Wi-Fi network with public guests. By adding a separate physical Wi-Fi device dedicated for public usage, not only does it make your network more secure, but it also enables a Social Login option that is only available with custom hardware.
What is the user limit of Social Thrive Wifi Ad Network Hotspot?
The SH100 Hotspot can support up to 32 SIMULTANEOUS USERS on your Social Wi-Fi Network. The gateway router support up to 200 users.
Do repeat users have to login each visit?
Once a user exceeds the idle timeout that is currently 20 minutes in length, they will have to login again. Once a user exceeds the 'Daily Session Time Limit Per User' set in the Location >> Options section, they will no longer be able to access the wireless network until 24 hours have passed from the start of their initial login.
What is a Campaign?
A campaign is your Free Wi-Fi login experience. Campaigns are designed with a set goal in mind such as looking to increase social awareness, boost reputation, get more likes on Facebook, generate leads.
Can I see how many customers have connected to Social Thrive Wifi Ad Network Wi-Fi campaigns?
Yes! this includes in depth real-time analytics in your dashboard. You will be able to see who connected, including their social information if they logged in using one of your social apps. How many connections were made in a time frame that you can specify. New vs. returning visitors and even campaign specific statistics.
What if I have customers that don't use social media?
That's okay. Social Thrive Wifi Ad Network gives you the ability to offer login via email address where you can request identifying information in addition to just an email address. There is also the option to allow users to login via SMS (Powered by Twilio), where they can be sent a unique PIN code to log into your WiFi.
Will my business/personal Internet be secure?
Yes! By adding a social login layer you will limit the amount of users who connect to unprotected networks. No more handing out or posting your network's password.
